Returns & Refund Policy

Returns & Refunds

Every table we make is built to order, to the size, shape and finish you've chosen. Nothing sits in a warehouse waiting, we start making yours once the order comes in. That shapes how returns work here, so please have a read before you order.

Bespoke and made-to-order tables

Because each table is made to your specification, it's exempt from the 14-day right to cancel under the Consumer Contracts Regulations 2013, and we're not able to accept returns simply because you've changed your mind.

If you need to cancel after placing an order, get in touch as soon as you can at hello@beaumontdesign.co.uk  If we haven't started work, we'll refund you in full. If we have, we'll let you know exactly what's been spent on materials and labour so far and refund the balance. 

If something's wrong with your table

This is different, and your rights here aren't affected by anything above. If your table arrives damaged, faulty, or not as described, we'll put it right.

If your table arrives damaged in transit, let us know within 48 hours so we can claim with the courier. Please email hello@beaumontdesign.co.uk with photos of the damage and the packaging if you still have it. We'll either repair it, remake it, or refund you (we'll agree which with you depending on the issue). We cover collection costs in these cases. Refunds are processed within 7 days of us agreeing the return, back to your original payment method.

Gift cards

Gift cards can't be refunded or swapped for cash, but they are transferable , if you've bought one and want it to go to someone else instead, just let us know. They're valid for 2 years from the date you buy them, and anything bought using one follows the same returns terms as above.

Getting in touch

Please email us at hello@beaumontdesign.co.uk . We usually reply within one working day or sooner where we can.